SAO Group Airport Shuttle FAQs

Frequently Asked Questions about the group airport shuttle process

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How long does it take to get to the airports? If you plan to leave campus 3 hours before your flight leaves, you should arrive with plenty of time to go through security and get to your gate. We suggest leaving no later than 2.5 hours before your flight is scheduled to leave.

Can I change my shuttle times once I’ve made my reservation? A link to make changes to your reservation will be included in your confirmation e-mail.

Where do I get the shuttle leaving campus? All shuttles depart from Saga Circle. Please plan on arriving at least 10 minutes before your shuttle’s scheduled departure time.

How can I get a refund? No refunds will be given (except for unique circumstances), so be sure of your flight information when making your shuttle reservation. This includes partial refunds.

What happens if I’m running late to catch my departing shuttle to the airports? If possible, call someone you know who might also be riding on your shuttle. All shuttles are directed to wait up to 10 minutes past their scheduled departure time.

What if I miss my shuttle returning to campus? Unfortunately, students who miss their shuttle returning to campus will need to find their own means of transportation back to campus. The Airport Transportation Guide page provides a number of options. Refunds will be given in the event of missed shuttles due to delayed or cancelled flights.

Can I pay with cash or check? Credit/Debit card is the only method of payment accepted by our online reservation portal.

I’ve missed the reservation deadline but still need a ride. Can I make a late reservation? You may contact the shuttle coordinator to determine if there is any space available. Requests must be made at least 72 hours before the scheduled departure of your desired shuttle. Late reservations will include a $15.00 late registration fee.

When will I receive my boarding pass? The confirmation email you receive immediately after making your reservation will serve as your boarding pass for your shuttle trip(s).

What if none of the shuttle times work with my flight? Look over the Airport Transportation Guide for other options or contact a local shuttle company to schedule a non-group shuttle.

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