Appointment Policies


Appointment Reminders

Students who have utilized the walk in clinic and need a follow up with a SHS medical provider (physician or nurse practitioner) will be provided with a reminder appointment card. The appointment card will have the name of the medical provider, date and time of the appointment. At the time of the scheduling, the student will be asked for their consent to be reminded of this upcoming appointment via e-mail or phone call 24 hours before their appointment.

Students are encouraged to call SHS to schedule an appointment with the International Travel Clinic (ITC). At the time of the scheduling, students must give consent for a reminder e-mail or phone call to be sent 24 hours before their appointment. Faculty and staff can only utilize the ITC if they are traveling with a Wheaton College sponsored program and must comply with the policies set up in the “Services given to Faculty and Staff” policy.

All students with medical provider appointments, ITC consults, or allergy immunotherapy appointments will be e-mailed or given a phone call 24 hours prior to their appointment. Students will be contacted Friday if they have a Monday appointment or the last business day SHS is opened before a holiday by an assigned SHS staff member. Students who have same day appointments or an appointment in less than 24 hours, will not be given a reminder e-mail or phone call.

"No Show" Policy

A missed appointment or “no show “occurs when a patient fails to give appropriate notice that the appointment cannot be kept. A missed appointment leaves an empty slot that could have been used by a patient in need of medical care. Not cancelling an appointment in a timely fashion is unfair to other patients and also to the medical provider. If you are unable to keep your scheduled appointment, please notify SHS at least 24 hours in advance so that we can accommodate our other patients' needs. A scheduled appointment may be with a SHS physician, nurse practitioner, travel consult or allergy immunotherapy.

Students will be charged a $50.00 no show fee if they have been reminded in advance of their Medical Provider appointment time and have missed two (2) appointments within one semester. If students are greater than 10 minutes late for their appointment it will be considered a “no show” and documented as the first or second no show. After the second no show, their student account will be billed. Faculty and staff will be sent a bill to their home address for a no show. Due to the specialty of the ITC, a fee of $35.00 will be incurred upon the 1st no show.

Excuse Policy

Student Health Services does not provide medical excuses for students who have missed classes, exams, or due dates for papers or projects. Our reasons include our commitment to patient confidentiality, our role in educating students about appropriate use of health care, our concern for furthering the developmental transitions of young adulthood, our lack of direct knowledge about illness or injuries effectively managed by self care, and our own finite resources.

Media Center