Appointment Policies

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Appointment Reminders

All students with medical provider appointments, ITC consults, or allergy immunotherapy appointments will be e-mailed or given a phone call 24 hours prior to their appointment. Students will be contacted Friday if they have a Monday appointment or the last business day SHS is open before a holiday by an assigned SHS staff member. Students who have same day appointments or an appointment in less than 24 hours, will not be given a reminder e-mail or phone call.

Student will be provided an email reminder 24 hours before their scheduled appointment.

Students are encouraged to call SHS to schedule an appointment with the International Travel Clinic (ITC). At the time of the scheduling, students must give consent for a reminder e-mail or phone call to be sent 24 hours before their appointment. Faculty and staff can only utilize the ITC if they are traveling with a Wheaton College sponsored program and must comply with the policies set up in the “Services given to Faculty and Staff” policy.

"No Show" Policy

A missed appointment or “no show “occurs when a patient fails to give appropriate notice that the appointment cannot be kept. A missed appointment leaves an empty slot that could have been used by a patient in need of medical care. Not cancelling an appointment in a timely fashion is unfair to other patients and also to the medical provider. If you are unable to keep your scheduled appointment, please notify SHS at least 24 hours in advance so that we can accommodate our other patients' needs. A scheduled appointment may be with a SHS physician, nurse practitioner, travel consult or allergy immunotherapy.

Students will be charged a $50.00 no show fee if they have been reminded in advance of their Medical Provider appointment time and do not show to the appointment or are 10 minutes late. Due to the specialty of the ITC, a student will be considered a "no show," if they are 5 minutes late.

It is good practice to arrive 5 minutes early to a physician or other appointment so that intake paperwork and assessment can be completed promptly. This allows all other individuals being seen in the day to complete their appointment on time as well.

Excuse Policy

Student Health Services does not provide medical excuses for students who have missed classes, exams, or due dates for papers or projects. Our reasons include our commitment to patient confidentiality, our role in educating students about appropriate use of health care, our concern for furthering the developmental transitions of young adulthood, our lack of direct knowledge about illness or injuries effectively managed by self care, and our own finite resources.

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