What Parents Need to Know

As you begin the process of applying for financial aid, here are things to keep in mind:

• The Process Colleges differ in their financial aid policies. Doing some research into how each institution handles financial aid will help you understand the process. For example, at Wheaton College financial aid is awarded primarily on the basis of financial need, thus there is not as much merit aid as compared to some institutions.
• Our Guidelines and Parameters Financial aid administrators must work within strict federal, state, and institutional guidelines in order to be in compliance with the law and to be good stewards of resources.
• Confidentiality Please know that your information is kept confidential, and once it is no longer needed, it is shredded on-site. Also, we ask for a student's ID number when parents or students call for information not merely for our convenience, but as a protective measure for the student's information. Furthermore, federal FERPA laws govern the information we can give to the student about the parent and vice versa.
• Plan Ahead The 2025-2026 FAFSA asks for financial information based on your 2023 income tax information. Sometimes families are asked to verify the financial information on their applications. For this reason, keep all documents related to financial aid, taxes and finances in one place so that if you are asked to provide information, it will be convenient. Encourage your student to do the same. Check our website for updates.
• Communication Financial aid is awarded to the student; therefore, Wheaton College's policy is to communicate with the student first as the person who will ultimately be responsible for his or her finances. This means that all departments communicate with students once they are enrolled. They do this via the Wheaton Portal and email. For that reason, we ask students to check both their Wheaton email and Wheaton Portal regularly and to give information to their parents. A good question to ask your student is, “Have you checked your Wheaton email and Wheaton Portal lately?”
• Student Involvement For the same reason, we encourage students to be as involved in the financial aid process as possible. Often, the more involved the student is, the smoother the financial aid process goes.
• Accuracy Just as accuracy and completeness is important for tax forms, so it is with financial aid forms. Please check paperwork and online documents for accuracy, completeness and signatures to avoid delays in processing.
• Contacting Our Office During our busy seasons (March through June and the start of each semester), we have a very high volume of incoming phone calls which can mean that callers often reach voice mail. Please leave a message and have patience. We return calls as quickly as possible. Another option for communicating with us is by email to Student Financial Services (SFS) at sfs@wheaton.edu.
• See Financial Aid Tips for more helpful ideas.